Frequently Asked Questions

  • What is the dilution ratio for general everyday cleaning?
  • What is your return policy?
  • Are your products cruelty free?
  • What type of surfaces can I clean with Naeterra Cleaners?
  • What are the ingredients, their functions and how do they compare with similar products?
  • How long does it take to receive my order?
  • Where do you source your ingredients from?
  • Is this safe for sealed stone, granite and marble?
  • Is it safe to use on metals like brass, stainless steel and aluminum finishes?
  • Why is your product creamy colored instead of clear?
  • Can I use Aromatherapy Cleaning Concentrate as a fruit and vegetable wash?
  • How can you sell your products at half the price of your competitors?
  • I get streaks when I use it on mirrors and glass surfaces, how can I avoid this?
  • Why is there no lid safety seal on your products?
  • How do I use the concentrate to mop my floors?
  • Can I use the Aromatherapy Cleaning Concentrate in a diffuser?
  • How about using the concentrates for a room, linen and general freshener?

General Use

What is the dilution ratio for general everyday cleaning?

2 -3 tablespoons per 24 oz of water. Most upholstery spots and carpet spots can be removed by using a higher ratio, up to full strength. Click this link PRODUCT USE GUIDE  for more information.

What type of surfaces can I clean with Naeterra Cleaners?

As an all-purpose cleaner, it can be used on many different surfaces: counters, bathrooms, floors, toys, clothes, carpet, mirrors, windows, sealed wood trim, door knobs, glass, ceramic, stone, granite, stovetops, vanities, tubs, showers, toilets, automotive, boats, and more. Spot check a small area before you use your cleaner on a new surface.

Is this safe for sealed stone, granite and marble?

Absolutely, this gentle synthetic-free solution cleans and shines countertops, floors, walls, and vanity tops with no rinsing required. Just spray and wipe clean with a microfiber towel.

Is it safe to use on metals like brass, stainless steel and aluminum finishes?

Yes, use general mixing ratios for spotless results.

Can I use Aromatherapy Cleaning Concentrate as a fruit and vegetable wash?

Yes, use 1 teaspoon per gallon of water, rinse after soaking. Helpful in removing food waxes and pesticides.

I get streaks when I use it on mirrors and glass surfaces, how can I avoid this?

This issue is usually related to 2 factors: failure to completely wipe buff and wipe dry with a clean microfiber towel. Mixing the solution with hard or contaminated water is the most common culprit. If you suspect that your water is hard or contains contaminants, please use reverse osmosis water to dilute or use distilled water to dilute for spectacular results.

How do I use the concentrate to mop my floors?

Add ¼ cup to 2 or so gallons of hot water in your mop bucket. Use on sealed wood, stone, marble, ceramic, granite, laminate, and vinyl for exceptional results and a fresh clean smelling home!

Can I use the Aromatherapy Cleaning Concentrate in a diffuser?

We do not recommend using our products in a diffuser as they are designed to work with pure essential oils.

How about using the concentrates for a room, linen and general freshener?

The concentrate works great for freshening any space or object that needs to be freshened up! Mix to your scent level up to full strength. Individuals' sense of smell varies, some like more concentrate for freshening, some like more. Find your level and never go back to synthetic freshening aerosols.

Product Information

Are your products cruelty free?

We would never test anything on any animal and ensure our suppliers are vetted for zero tolerance of animal testing.

What are the ingredients, their functions and how do they compare with similar products?

At Naeterra, our ingredient list is short, simple, and responsibly sourced. This is the very basis of our commitment to providing eco-friendly, effective, natural products with exceptional value to you and your family.

You will never find questionable junk additives or chemical concoctions in any of our products like phthalates, SLS, DEA, triclosan, synthetic fragrances, ammonia, glycols, dyes, phosphates, 1,4-dioxane, formaldehyde, or parabens. Our products are biodegradable, vegan-friendly, Eco-friendly and no worries, we do not believe in or even get why any company would test anything on animals.

Click this link 6 SIMPLE INGREDIENTS to check out our 6 simple base ingredients that separate Naeterra from the rest.

Where do you source your ingredients from?

Our raw materials are sourced from vetted suppliers from the USA, UK, and Canada and when possible, we actively source from a diverse group of suppliers with a focus on minority-owned businesses that are aligned with the same uncompromising eco-conscious values as ourselves.

Why is your product creamy colored instead of clear?

We use completely natural coconut-based emollients rather than synthetic ingredients like our competitors. It’s our emulsion process that holds the emulsion together, making it a translucent rather than synthetically derived more clear product. Through our proprietary manufacturing process, we are able to bind the essential oils to the natural soap-based ingredients and use contaminate-free reverse osmosis water to blend the ingredients. After mixing the concentrate with your water (preferably reverse osmosis or distilled) you will find the solution requires no further shaking and is ready to use anytime, anywhere!

How can you sell your products at half the price of your competitors?

We sell direct to consumers, no wholesalers, distributors, retailers, or clubs to join. This cuts out the middlemen and profiteers saving you money and delivering uncompromised quality products.

Why is there no lid safety seal on your products?

All products are shipped from our manufacturing facility so there is no possibility of tampering. Products we sell and are fulfilled by Amazon are sealed in boxes and wrapped to ensure any tampering would be obviously noticed.

Shipping / Returns

What is your return policy?

With our worry-free guarantee - If you are not 100% satisfied with any of our products, simply notify us within 30 days and we’ll make it right with a resolution to your satisfaction. Follow this link  RETURN POLICY  for full return policy details.

How long does it take to receive my order?

We use UPS ground shipping as well as USPS Priority Mail to ship our orders and strive to ship all orders within 24 received Monday through Friday. Orders received over the weekend will ship on Monday. Depending on your location, shipments can be in transit anywhere from 1 to 5 days. You will receive progress details via email or text as your order progresses in transit and you will be notified when your order is physically delivered.